Patient Rights
At Sonotec, we are committed to providing the highest quality medical imaging services while ensuring your dignity, privacy, and rights are respected at every stage of your diagnostic journey.
Patient Rights & Professional Standards
Right to Care
Patients have the right to receive high-quality medical imaging services delivered with clinical precision, professional integrity, and respect for individual dignity.
Privacy & Trust
We maintain the highest standards of data security and patient confidentiality, ensuring your personal health information remains protected under HIPAA guidelines.
Informed Consent
You have the right to a clear explanation of your ultrasound procedures, including potential benefits and the professional qualifications of our sonographers.
Nondiscrimination, Accessibility and Concerns
Nondiscrimination: Sonotec complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex (including pregnancy, sexual orientation and gender identity). We provide free aids and services to people with disabilities and free language services, including qualified interpreters, to people whose primary language is not English. To request them, or to file a grievance, contact our Civil Rights Coordinator, Ramy Mena, at 951-357-2000 or r.mena@sonotecimaging.com. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, at ocrportal.hhs.gov or 1-800-368-1019. ATENCION: si habla espanol, tiene a su disposicion servicios gratuitos de asistencia linguistica. Llame al 951-357-2000. Accessibility: we are working to meet WCAG 2.1 Level AA; if you have trouble using any part of our website, call 951-357-2000 and we will help you another way. Good Faith Estimate: if you are uninsured or not using insurance, you have the right to a written Good Faith Estimate of expected charges before your service; if your bill is at least $400 more than the estimate, you can dispute it. Learn more at www.cms.gov/nosurprises or 1-800-985-3059. Use the buttons to report a concern or share feedback.